Responsible Gaming Policy

At Monster Treasure, we are committed to promoting a responsible gaming environment so that our players may enjoy a safe, fun, and controlled gaming experience. This policy outlines the measures we have in place to assist players in managing their gaming habits and provides information on how to seek help if needed. Our support team receives training to recognize and appropriately respond to responsible gaming concerns.

We may update this policy periodically to reflect changes in our practices or applicable laws. Changes will be posted on our website and will take effect immediately. We encourage you to review this page regularly to stay informed about our responsible gaming measures.

By continuing to use our services, you agree to the terms of this Responsible Gaming Policy.

This policy is reviewed at least annually to reflect current best practices and legal obligations.

1. Player Protection Policy

1.1. Protection of Minors

We are committed to protecting minors from accessing our gaming services. Parents and guardians are encouraged to use filtering software to prevent minors from accessing inappropriate online material.

Tips for Parents:

• • • Keep your login credentials secure.
    • Do not leave devices unattended while logged into your account.
    • Avoid using the "Remember Me" feature on shared devices.
    • Ensure bank cards and financial details are out of reach of children.
    • Restrict minors from participating in gaming activities designed for adults.

1.2. Safe Gameplay Practices

We encourage all players to engage in safe gameplay by:

• • • Enjoying games as a fun and entertaining activity.
    • Exercising control over playtime and in-game purchases.
    • Balancing gaming with other daily responsibilities.
    • Avoiding gameplay under the influence of alcohol or substances.
    • Playing games for entertainment and not as a means to escape reality or solve financial issues.

1.3. Identifying Gaming Disorders

Signs of problematic gaming behavior include:

• • • Impaired control over playtime.
    • Prioritizing gaming over other activities and responsibilities.
    • Increased interest in gaming despite negative consequences.
    • Escalating playtime hours.

2. Self-Exclusion Options

Self-exclusion allows you to limit your access to our services for a defined period. We offer the following self-exclusion options:

• • • Short: Temporary account closure for 7, 14, or 30 days. Once initiated, your account cannot be accessed until the specified period ends.
    • Extended: Extended account closure for a minimum of 6 months. After this period, you may request to reopen your account, subject to a 7-day waiting period.

To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request," including your full name, address, and email address.

3. Setting Spending Limits

To help you manage your spending, you can set daily, weekly, or monthly limits on in-game purchases. You can set or adjust these limits in your Profile section. If you encounter any difficulties, contact our support team at [email protected].

4.Recognizing Problematic Gaming Behavior

If you recognize any of the following behaviors in yourself or others, it may indicate a problem:

• • • Reliving gaming experiences or thinking about future games.
    • Lying about gaming habits.
    • Getting angry when interrupted during a game.
    • Using gaming to escape from problems or negative feelings.

5. Seeking Help

If you or someone you know is struggling with gaming addiction, consider the following resources:

• • • Gaming Addicts Anonymous: www.gamingaddictsanonymous.org
    • Smart Social Gamers: http://smartsocialgamers.org/
    • National Problem Gambling Helpline: 1-800-522-4700

6. Contact Us

For further assistance or to request any responsible gaming measures, please contact our support team:

Email: [email protected] 

Postal Address: MTreasure Labs Inc., 6500 River Place Blvd, Building 7, Suites 250, Austin, Texas, 78730