Privacy Policy

 

This Privacy Policy outlines the data processing practices of MTreasure Labs Inc. ("us", "we", or "our") and explains how we collect, use, disclose, and protect your Personal Information (i.e. any information linked or linkable to an identified or identifiable person which does not include de-identified or publicly available information) when you access our website or mobile application, participate in tournaments, make purchases, or play our games. For the purposes of this Privacy Policy by “processing” we mean any operation performed on personal data, whether by manual or automated means, such as collection, use, storage, disclosure, analysis, deletion, or modification. This Privacy Policy applies to the information we collect from www.monstertreasure.com, all communications relating to the website, and all products and services offered through www.monstertreasure.com.

We may update this Privacy Policy periodically. Changes will be posted on our website and will be effective when posted. We encourage you to review this page regularly to stay informed about how we protect your Personal Information. By continuing to use our services, you agree to the terms of the updated Privacy Policy.

 

1. What do we collect?

We collect the following types of information:

1. Contact Information: Email address, username, password, first and last name, and phone numbers.
2. Identification Information: Passport number, driver’s license, state ID, or social security number, if required for legal reasons.
3. Transaction Information: Details of purchases, refunds, and customer service interactions. Note: We do not collect or process credit card information.
4. Technical Information: Data about your use of our website and mobile application, including IP address, browser type, device type, operating system, and interaction with content.
5. Communication Data: Text messages, voice chats, calls, and other similar communications, which may be recorded.
6. Location Data: Information from your device or IP address.
7. Information from Third-Party Platforms: We may receive information from a Third-Party Platform, i.e. an external platform or provider that is not operated by us but is integrated with or used in connection with our services, including but not limited to social networks or authentication services that users may utilize to access their account, to update, supplement, or verify the data they provide us with. This includes information from a Third-Party Platform such as Facebook when you use their login services, as well as data used to confirm your identity, address, or other relevant details. The information received may include your name, email address, profile picture, and other details based on your privacy settings with the Third-Party Platform.

2. How do we collect it?

2.1. We may collect your information in a variety of ways, including directly from you when you access or visit the website, register for an account, make purchases or redemptions on www.monstertreasure.com or communicate with us through filling out a form (e.g., a customer service email or request), using our chats or other means of communications.

2.2. We may also collect information about your use of our products and services through a variety of technologies that are present when you visit www.monstertreasure.com or use our applications on third-party sites or platforms (whether or not you are logged in or registered) including cookies, flash cookies, pixels, tags and application program interfaces.

2.3. Analytics tools are also used by us to collect information, including when you visit www.monstertreasure.com or use our applications or services on third-party sites or platforms.

2.4 If you choose to register or sign in through a Third-Party Platform, such as Facebook, we may receive certain information from that Third-Party Platform. This information may include your name, email address, profile picture, and other details you have agreed to share via your privacy settings with the Third-Party Platform. This information is used to authenticate your identity and enable access to our services.

3. What are your rights?

3.1. We appreciate that by law and subject to certain conditions you have a number of rights concerning the Personal Information we hold about you. Further information and advice about your rights can be obtained from the data protection regulator in your state.

3.2. Your rights may include, but are not limited to, the following:

1. 1. Right to Opt-Out: Object to processing of your Personal Information for targeted advertising.
   2. Right to Correction: Request correction of inaccurate Personal Information.
   3. Right to Access: Request access to Personal Information we hold about you.
   4. Right to Deletion: Request deletion of your personal data, subject to certain conditions.
   5. Right to Withdraw Consent: Withdraw previously given consent for data processing.
   6. Right to Data Portability: With certain exceptions, you have the right to obtain and reuse your information in an easily understandable format.

3.3. To exercise these rights, please email us at [email protected]. We may request additional information to verify your identity. Please note that withdrawing permission may result in the inability to access all or part of certain features on the website.

3.4. If we decline to take action on a privacy rights request you have submitted — such as a request to access, correct, delete, or opt out of the processing of your personal information — you have the right to appeal our decision. To initiate an appeal, please submit a written request within 30 days of receiving our decision by emailing [email protected] with the subject line "Privacy Request Appeal". In your email, please include (a) your original request, (b) the reference number (if provided), and (c) a brief explanation of why you believe our response was insufficient or incorrect. We will review and respond to your appeal within 45 days of receipt. If we deny your appeal, we will provide a written explanation and include information on how you may contact your state’s Attorney General or other relevant authority to lodge a further complaint, where applicable.

3.5. Our services are not intended for children under 18. We do not knowingly collect information from individuals under 18. If we become aware of such collection, we will delete the information promptly.

3.6. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

3.7. Residents of California have the right to: (1) request to know more about the categories and specific pieces of Personal Information we collect, use and disclose; (2) request deletion of your Personal Information; (3) opt out of sale of your Personal Information (if any); (4) not be discriminated against for exercising these rights; and (5) limit use of your sensitive Personal Information if we use such Personal Information to infer characteristics about you. We do not currently use sensitive Personal Information for such purposes. In some states, we may be required to obtain your consent before collecting your sensitive Personal Information. Under some US state privacy laws, consumers have the right to opt out of the sharing or sale of their Personal Information with third parties for targeted advertising (behavioral advertising). Sensitive information for the purposes of this Privacy Policy may include government issued identity (including drivers licenses, passport and social security numbers), geolocation and financial information to comply with our business, legal and regulatory purposes.

4. How do we use it?

4.1. We use your personal information to:

1. Provide services through our website or mobile application.
2. Administer contests, tournaments, and promotional activities.
3. Comply with legal and regulatory obligations.
4. Compile market and statistical reports based on aggregated information.
5. Improve our services and respond to your needs and preferences.
6. Invite you to participate in surveys, sweepstakes, and other promotions.
7. Analyze data and conduct audits.
8. Process transactions and fulfill prize awards.
9. Verify card ownership and ensure legitimate use of payment methods.
10. Contact you about our services and send notices.
11. In any other way we may describe when you provide the information.
12. For any other purpose with your consent.

4.2. We have partnered with financial services software company Aeropay to offer you ACH payments. When you create an Account and connect a bank to complete ACH payments, you will be creating an Aeropay account. It is your responsibility to make sure the data you provide us is accurate and complete. You must comply also with Aeropay’s privacy policy (the “Aeropay Privacy Policy”) when creating or using your Account. The Aeropay Privacy Policy may be modified from time to time, and the governing version is incorporated by reference into this Privacy Policy.

5. Do we disclose it?

We do not sell, trade, or rent your personal information. We may share your personal information with service providers and other third parties for operational purposes, provided they agree to keep it confidential. We may also share information to comply with legal obligations.

 

6. How do we protect it?

6.1. We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include password protection, secure servers, and encrypted data transmission. 

6.2. We store your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer period is required or permitted by law.

6.3. If we believe that a notifiable data breach has occurred, we will comply with the legislative requirements to notify you of the data breach and any steps taken by us to contain and investigate the data breach.

 

7. Which technology do we use?

7.1. We use cookies and similar technologies to enhance your experience on our website and mobile application. These technologies collect information such as your IP address, browser type, and interaction with our content. You can manage cookie settings through your browser.

7.2. We or our partners may use technologies like cookies to gather information about your activities for targeted advertising. To opt out of targeted advertising, email us at [email protected].

 

8. What if you need to contact us?

For questions or concerns about our privacy practices, contact us at:

Email: [email protected]

Postal Address: 6500 River Place Blvd, Building 7, Suites 250, Austin, Texas, 78730, United States

Attn: MTreasure Labs Inc., Privacy Policy Administrator